Desert Document Services Helps Busy Mortgage Lenders Balance Workloads

Phoenix, Tuesday, April 1, 2003 - Desert Document Services, Inc., (DesertDocs) the leading provider of Internet document solutions, serving the mortgage industry nationally for the past 20 years, announced the launch of its new collaboration functionality to their BrokerDocs and DesertDocs Web applications. TeamMate Collaboration enables busy mortgage processing managers and administrators the ability to create virtual teams for workload balancing by reallocating individuals, workgroups, branches, or contract services access to loan files, while maintaining control of user rights.

The first document solutions company to provide workload balancing and collaboration capabilities on the Internet, Desert Document Services now provides its customers the ability to manage and distribute work amongst their staff during peaks in their business volumes. TeamMate Collaboration is simple and easy to use. By pre-assigning individuals to TeamMate groups, a customer can assign work to someone in New York from an overloaded California branch, without leaving their chair. Work can be allocated by groups of loans or package-by-package. It is completely controlled by the assigned administrator or manager.

"Whether the business is a large lender with multiple branches or a small broker with contract processors, having the ability to create virtual teams to manage workloads is a unique management tool that only DesertDocs offers," said Ruth Thompson, president of Desert Document Services. "In the event of system outages or increased volumes, DesertDocs makes it possible for anyone to work from anywhere there is Internet access. With TeamMate Collaboration, workloads can be balanced without transferring hard copy documents or moving people," said Thompson.

Two years ago, Desert Document Services launched BrokerDocs, the first Internet hosted document solution, which provides loan document access anywhere at anytime for the loan originator. This newest enhancement further improves the ability to make the best use of the originators' staff time and resources. The flow of information from the loan origination software (LOS) through DesertDocs and onto the final closing documents can be accomplished in a matter of moments. TeamMate Collaboration helps the mortgage industry improve customer service with the borrower by eliminating potential bottlenecks through workload balancing -- making sure documents are done fast and efficiently.

About Desert Document Services, Inc.

DesertDocs has led the industry by providing pioneering technologies and best-of-breed solutions to securely deliver the right documents, at the right time for the right borrower. Since 1983, we continue to maintain our reputation as the mortgage industry's experienced and trusted partner, providing nationwide, compliant document solutions. By eliminating errors, improving lender productivity, and ensuring quality through an easy-to-use application, DesertDocs is the choice for document solutions.

For more information call 800-726-9898 or visit the company's web site at www.desertdocs.com.

Contact Information

Jamie Glass Desert Document Services, Inc. (480) 966-9898